PA Culture
#03-24

Savoir Faire: Attention to detail, impeccable service and emotional intelligence

Know-how, paying attention to the finer details, sincerity, simplicity and a warm smile.  In other words, being a Lifestyle Management professional means having an exquisite awareness of everything that surrounds us. That’s how a Personal Angel, and, of course, Alberta La Grup, works… Would you like to explore the concept of ‘savoir faire’ in more detail with us? Well, here we go!

 

(Sigue en español)

 

Author: María José Núñez

 

As many people know, ‘savoir faire’ is a French expression that means ‘to know how to do something’ and refers to doing something intelligently; using wisdom when faced with challenges, and always with the best of judgement. It can also allude to elegance and serenity…

It is therefore considered one of the most important elements of excellent service; to have that je ne sais quoi – that extra level of delicacy and perceptiveness that makes a Personal Angel, Residential Concierge and Butler know how to act at all times: to be sharp and astute in the details; to be professional yet humble, outstanding in their actions but with their feet on the ground; and with professionalism based on kindness, yet to ability to be direct when needed.

We could say that it is an (almost) perfect balance of exquisite and refined qualities within the same person… A Personal Angel knows how to react in every situation: at an executive dinner with more than 300 guests, at an art auction attended by millionaires, in everyday problems that arise in their client’s life or even when having to change languages several times in the same conversation… The circumstances are as diverse as individuals, behaviours and cultural codes.

 

«Don’t be a perfectionist, be excellent»

(Bernardo Stamateas, psychologist)

 

 

Savoir faire: As difficult to pronounce correctly as it is to possess. However, finding it in Personal Angels is truly wonderful: A magical and apparently innate touch, even if behind it there is a long journey of different experiences, training and learning that expands knowledge of the field that they move within in.

 

Translation: Emily Benton
Photo Credits: Unsplash
Copyright ©by Alberta La Grup
If you wish to re-print this article or photos, that’s fine. Just include the biography at the end of the article. Thank you!

 

 

El ‘Savoir Faire’: atención al detalle, trato impecable e inteligencia emocional

 

Saber hacer, prestar importancia a los pormenores, siempre con sinceridad, sencillez y una cálida sonrisa. En definitiva, con una sensibilidad exquisita para percatarse de todo lo que nos envuelve… Así son las profesiones relacionados con el Lifestyle Management. De ese modo, trabaja un Personal Angel… Y, por supuesto, Alberta La Grup… ¿Quieres analizar un poco más el concepto ‘savoir faire’ con nosotros? ¡Pues allá vamos!

 

Autora: María José Núñez

 

Como bien sabemos, ‘savoir faire’ es una expresión francesa que significa ‘saber hacer’ y que se refiere a hacer algo de manera inteligente, con sabiduría ante las complejidades que se interponen en tu camino, con criterio, y por supuesto, con el mejor de los juicios. Con serenidad y elegancia, también se podría añadir…

Por ello, es una de las claves de un servicio excelente; tener ese ‘no sé sabe bien qué’ pero tenerlo… Ese ‘plus’ de delicadeza y/o perceptibilidad que hace un Personal Angel, Residential Concierge y Mayordomo sepa cómo actuar en todo momento: ser agudo y perspicaz en los detalles; ser profesional a la par que humilde, sobresaliente en sus acciones pero con los pies en la tierra; y con la amabilidad por bandera pero obrando siempre con franqueza.

Podríamos decir que se trata de un equilibrio (casi) perfecto de exquisitas y refinadas cualidades en una misma persona… Un Personal Angel sabe cómo reaccionar en cada situación: en una distinguida cena con más de 300 comensales, en una subasta millonaria de una obra pictórica, en problemas cotidianos que se presenten en la vida de su cliente o teniendo que cambiar de idioma varias veces en una misma conversación… Las circunstancias son tan diversas como lo son los individuos, los comportamientos y los códigos culturales.

 

“No seas perfeccionista, sé excelente”

(Bernardo Stamateas, psicólogo)

 

 

Así es… el ‘savoir faire’ es tan difícil de pronunciar correctamente como disponer de dicha habilidad o destreza. Y es fantástico encontrarlo en la figura de los Personal Angels… Un toque mágico y aparentemente innato, aunque tras ello exista un recorrido de experiencias, formación y conocimiento del entorno.

 

 

Traducción: Emily Benton
Photo Credits: Unsplash
Copyright ©by Alberta La Grup
If you wish to re-print this article or photos, that’s fine. Just include the biography at the end of the article. Thank you!
  • PA Culture

    PA Culture is an e-Magazine created by Alberta La Grup and The Lifestyle Institute in their desire to give a voice to the culture of Lifestyle Management and the profession of Personal Angel, as well as everything that happens around their field of work. Our aim is to raise awareness of the figure of the Personal Angel (PA) as a professional expert in lifestyle management, working for the elite and with a combination of multiple skills and abilities brought together in the same person.


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    PROPERTY OF ALBERTA LA GRUP LIFESTYLE BUSINESS SL.

    Founder: Lourdes Carbó

    Editorial Coordinator: Maria José Núnez Garrido

    Contributors:
    Emily Benton (Translation)
    Elena Castelló (Editing)
    Claudia Schmidt (Art & Design)


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