PA Culture
#11-24

“I would define my job as meticulous: you have to pay attention to every detail”

Interview with Gemma García, Lifestyle Concierge at Alberta La Grup

 

Gemma García, Lifestyle Concierge at Alberta La Grup, tells us how she landed in the company, what her job consists of and what her day-to-day work is like. If you don’t know exactly what it is to be a Lifestyle Concierge, you will soon find out… You may even discover have an aptitude for it

(Sigue en español)

 

Author: María José Núñez

 

-How did you land your job at Alberta La Grup? Tell us briefly about your career path up to this point.

Since my years at university, I have always been linked to the world of luxury. I started my professional career in 5-star hotels and went through different departments until I became a butler at ‘The Penthouses,’ in Hotel Arts Barcelona. This experience is what led me to be able to work at ALG.

 

 

-What are your responsibilities at Alberta La Grup?

At ALG I manage all kinds of requests from our residents, always with the highest level of confidentiality. In addition, I also support my colleagues in our Passeig de Gràcia office with the requests from the rest of Alberta La Grup’s clients.

 

 

-What do you love most about being a Lifestyle Concierge?

For me, the best thing about being a Lifestyle Concierge is that every day is a new challenge, no two days are ever the same!

 

 

“A Lifestyle Concierge receives a lot of requests and you have to know in which order to deal with them”

 

-What skills do you think a Lifestyle Concierge should have?

The most important skills for a Lifestyle Concierge are to be decisive, to be able to solve any situation and to be able to work quickly and efficiently and prioritise the most important tasks. You receive a lot of requests and you have to know in which order to deal with them.

 

 

-Could you tell us about an anecdotal situation you have encountered as a Lifestyle Concierge?

Some of our residents are regular purchasers of vitamin supplements in England… And every month, we have to do all the follow-up: from the purchase to their arrival in Spain through customs controls. The process is so long that every time we manage to release one order we have another one waiting.

 

 

-What is a typical day like in your job?

The day usually starts with a follow-up of the previous day’s pending tasks. Once we have defined the importance of each one, we start to resolve all the residents’ requests, always keeping an eye on everything that comes in during the day and resolving it according to its urgency.

 

“The professional field of Lifestyle Management allows you to develop many different skills”

 

 

-How would you define your position at ALG in one word?

I would define it as meticulous. You have to pay attention to every detail.

 

-For young people who want to develop their career in Lifestyle Management or who want to turn their working life around, how would you invite them to pursue this?

This is a job that allows you to develop many different skills, so if you are a person with attention to detail and a high level of customer service who is willing to keep learning every day, this job could be for you.

 

Translation: Emily Benton
Photo: Alberta La Grup
 
Copyright ©by Alberta La Grup
If you wish to re-print this article or photos, that’s fine. Just include the biography at the end of the article. Thank you!

 

“Definiría mi puesto de trabajo como meticuloso: hay que prestar atención a todos los detalles”

 

Entrevista a Gemma García, Lifestyle Concierge de Alberta La Grup

 

 

Gemma García, Lifestyle Concierge de Alberta La Grup, nos cuenta cómo aterrizó en la empresa, en qué consiste su puesto y como es el día a día de su trabajo. Si no conoces en qué consiste exactamente ser Lifestyle Concierge, en breve lo vas a saber… E incluso puede que tengas aptitudes para ello y estés a punto de darte cuenta.

 

Autora: María José Núñez

 

-¿Cómo aterrizaste en Alberta La Grup? Detállanos brevemente tu trayectoria profesional hasta llegar aquí.

Desde mis años en la universidad, siempre he estado vinculada con el mundo del lujo. Empecé mi carrera profesional en hoteles de 5 estrellas y pasé por distintos departamentos hasta llegar a ser Mayordomo en ‘The Penthouses,’ en Hotel Arts Barcelona. Esta experiencia es la que me ha llevado a poder trabajar en ALG.

 

-¿Cuáles son tus funciones en Alberta La Grup?

En ALG gestiono todo tipo de peticiones de nuestros residentes, siempre con el más alto nivel de confidencialidad. Además, también doy apoyo a mis compañeras en nuestras oficinas de Passeig de Gràcia, con las peticiones del resto de clientes de Alberta La Grup.

 

-¿Qué es lo que más te apasiona de ser Lifestyle Concierge? 

Para mi, lo mejor de ser Lifestyle Concierge es que cada día es un nuevo reto, ¡nunca tienes dos días iguales!

 

 

 “Un Lifestyle Concierge recibe una gran cantidad de peticiones y hay que saber en qué orden resolverlas”

 

 

 -¿Qué aptitudes consideras que debe ha de tener un Lifestyle Concierge?

Las aptitudes más importantes para un Lifestyle Concierge son ser resolutivo, tener capacidad para resolver cualquier situación y saber trabajar de forma rápida y eficiente priorizando las tareas más importantes. Recibes una gran cantidad de peticiones y hay que saber en qué orden resolverlas.

 

-¿Podrías contarnos una situación anecdótica con la que te hayas encontrado ejerciendo de Lifestyle Concierge?

Unos de nuestros residentes son asiduos a la compra de suplementos vitamínicos en Inglaterra… Y cada mes, debemos realizar todo el seguimiento: desde la compra hasta su llegada a España pasando por los controles de aduanas. El proceso es tan largo que cada vez que conseguimos liberar un pedido ya tenemos otro esperando.

 

-¿Cómo suele ser un día en tu trabajo? 

El día suele empezar con un seguimiento de las tareas pendientes del día anterior. Y una vez definida la importancia de cada una, empezamos a resolver todas las peticiones de los residentes, siempre manteniéndonos alerta de todo aquello que entra durante el día y resolviéndolo en función de su urgencia.

 

 

“El ámbito profesional del Lifestyle Management te permite desarrollar muchas aptitudes diferentes”

 

 

 -¿Cómo definirías en una palabra tu cargo en ALG?

Lo definiría como meticuloso. Hay que prestar atención a todos los detalles.

 

-Para aquellos jóvenes que quieran desarrollar su carrera profesional en el ámbito del Lifestyle Management o quienes quieran dar un giro a su vida laboral. ¿Cómo les invitarías a dedicarse a esto?

Éste es un trabajo que te permite desarrollar muchas aptitudes diferentes. Por ello, si eres una persona con atención al detalle y con un alto servicio al cliente dispuesto a seguir aprendiendo cada día, éste trabajo puede ser para ti.

 

Traducción: Emily Benton
Foto: Alberta La Grup
Copyright ©by Alberta La Grup
If you wish to re-print this article or photos, that’s fine. Just include the biography at the end of the article. Thank you!
  • PA Culture

    PA Culture is an e-Magazine created by Alberta La Grup and The Lifestyle Institute in their desire to give a voice to the culture of Lifestyle Management and the profession of Personal Angel, as well as everything that happens around their field of work. Our aim is to raise awareness of the figure of the Personal Angel (PA) as a professional expert in lifestyle management, working for the elite and with a combination of multiple skills and abilities brought together in the same person.


  • EDITORIAL

    Through our articles, interviews, news and reflections, we will highlight the different points of view of the people who make up this universe: their training, experience, curiosities, employment opportunities, community and guidance, their roles and different perspectives. Join us and get ready to fly... always high!


  • VOICES

    In this space you will find interviews and reflections from our professional team: from the faculty members of The Lifestyle Institute's Postgraduate Course to our team of Personal Angels from Alberta la Grup and the rest of the workers that make up this complete puzzle in which everything fits together perfectly.


  • PA’s WORLD

    Luxury, lifestyle, curiosities... In this section you will find news about the world of lifestyle management and the companies that work around this world. Everything that surrounds the PA universe.


  • CREDITS

    PROPERTY OF ALBERTA LA GRUP LIFESTYLE BUSINESS SL.

    Founder: Lourdes Carbó

    Editorial Coordinator: Maria José Núnez Garrido

    Contributors:
    Emily Benton (Translation)
    Elena Castelló (Editing)
    Claudia Schmidt (Art & Design)


  • CONTACT